Question 1

What is nerilio?

Accepted Answer

nerilio is a GDPR-compliant AI assistant from Hamburg that makes knowledge from your own content accessible through dialogue. Companies, publishers and educational institutions use nerilio to improve knowledge management, onboarding, e-learning and support. nerilio runs on Agentic RAG technology (Retrieval-Augmented Generation) and answers exclusively based on your own documents.

Question 2

What is nerilio typically used for?

Accepted Answer

nerilio is used for knowledge management, onboarding new employees, e-learning and exam preparation, customer support, compliance training and as an interactive knowledge base. The tutor mode is especially popular - it actively asks follow-up questions and checks understanding.

Question 3

Which languages can nerilio communicate in?

Accepted Answer

nerilio is multilingual and supports more than 100 languages, including German, English, French, Spanish, Dutch and Italian. The user's language is detected automatically and answers are phrased accordingly. No manual switching required, yet fully configurable.

Question 4

How quickly can I start a demo?

Accepted Answer

You can start a demo today. After your request we'll get back to you within 24 hours to give you the best possible advice on your use case.

Question 5

Do I need prompting skills to use nerilio?

Accepted Answer

No. nerilio works out of the box, based on your knowledge base and predefined settings - without you needing to know anything about prompting. Our dashboard nonetheless offers plenty of options to customize your bot.

Question 6

What content can nerilio use?

Accepted Answer

nerilio handles all common document formats: PDFs, Word documents (.docx), PowerPoint presentations, Excel spreadsheets, JSON & XML, video transcripts and more. Direct integration with LMS systems like Moodle or ILIAS is also possible. You decide which content nerilio is allowed to use.

Question 7

Why not just use ChatGPT?

Accepted Answer

ChatGPT is a great general-purpose tool, but not one for your company's own knowledge. nerilio is fundamentally different and answers exclusively based on your own content. Whether it's course material, internal knowledge bases, product documentation or support resources - every answer is traceable and backed by a source. In short: ChatGPT knows a lot about the world. With nerilio you know everything about your data.

Question 8

How tailored can nerilio be to my specific use case?

Accepted Answer

You can configure plenty of options yourself at any time in the dashboard. If that's not enough, one of nerilio's strengths is the team behind it - they can fine-tune and optimize nerilio precisely and individually for your specific use case.

Question 9

Which AI bot is best suited for e-learning?

Accepted Answer

An excellent AI tutor precisely understands the provided course material, integrates seamlessly into existing learning platforms and meets the highest standards. That's exactly where nerilio comes in as an AI tutor: it's fully GDPR-compliant, integrates directly into LMS systems and draws exclusively on your own learning materials as its knowledge base. The result: tailored exercises and absolutely reliable answers within a familiar learning environment. External detours via tools like ChatGPT Study Mode or other non-specialized AI tools become unnecessary.

Question 10

I'm not sure whether nerilio is the right fit for us - who can help?

Accepted Answer

Just reach out to us directly, no strings attached, at hallo@nerilio.ai or book a short demo. Our team will get back to you in no time with an answer on whether nerilio can help you.

Question 11

What counts as a session in nerilio?

Accepted Answer

A session starts as soon as someone opens the nerilio chat and an actual dialogue takes place. No matter how many follow-up questions are asked and messages are exchanged: it counts as a single session. A session ends after 120 minutes of inactivity.

Question 12

How many sessions do I need?

Accepted Answer

Based on our experience around 1-3% of website visitors start an active session. In e-learning contexts this number is typically higher because of the enormous added value the bot provides.

Question 13

What happens when the session limit is reached?

Accepted Answer

nerilio stays fully available and functional for you and your users at all times. You'll receive a notification once the limit is exceeded. Additional sessions are then billed under the conditions agreed in your contract.

Question 14

Which plan should I pick?

Accepted Answer

We're happy to advise you on the right pricing plan and send you a tailor-made offer. Just get in touch.

Question 15

What does Q&A mode do?

Accepted Answer

In Q&A mode nerilio answers questions directly based on your defined knowledge base. Every answer is generated exclusively from the provided documents, ensuring accuracy and trust. The chatbot specifically searches the relevant content, formulates a clear, understandable answer and always provides source references with links to the documents used. This gives users reliable, traceable and company-specific information - with maximum transparency and no risk of external or incorrect content slipping in.

Question 16

What does tutor mode do?

Accepted Answer

In tutor mode nerilio supports learners right inside the course with immediate answers, concise summaries, suitable practical examples, personalized exercises and easily understandable explanations. It draws on the course materials or other sources you've provided. This ensures all answers fit the content of your e-learning and actively support learning progress. Learners get exactly the support they need - without leaving the learning platform.

Question 17

How does nerilio answer questions - does it use its own knowledge or only your content?

Accepted Answer

In all modes nerilio answers exclusively based on your own content. Through Agentic RAG technology (Retrieval-Augmented Generation), relevant documents are searched in real time and matching answers are generated. No external world knowledge is mixed in - nerilio stays strictly within the context of your reviewed materials. The result: reliable answers without hallucinations.

Question 18

Are source citations shown alongside the AI-generated answers?

Accepted Answer

Yes, you can toggle the display of source references in the generated answers. This way you can always verify the answers and have the source available for further reading.

Question 19

How does nerilio prevent inaccurate or fabricated answers?

Accepted Answer

We've invested a lot of time in nerilio's accuracy. By using Agentic RAG (Retrieval-Augmented Generation), nerilio draws exclusively on your approved content and knowledge bases. Every answer can be backed by its corresponding source, so you can verify the quality at any time.

Question 20

Which AI models / LLMs does nerilio use?

Accepted Answer

nerilio uses the most secure and capable AI models, such as those from OpenAI, Mistral, Anthropic and Meta, provided via Azure OpenAI. Depending on your plan you can pick your preferred provider yourself. We're also happy to advise you on which model delivers reliable and relevant results for your use case.

Question 21

Do I need my own subscription with an AI provider?

Accepted Answer

No, you don't need a separate AI provider. nerilio gives you vetted access to the most secure and capable AI models. Depending on your plan you can pick your preferred provider - we're happy to advise. All costs for using these AI models are already included in your nerilio plan.

Question 22

How does nerilio handle personal data?

Accepted Answer

nerilio processes all personal data fully GDPR-compliant under Art. 28 GDPR, secured by clear data processing agreements (DPA). Protecting your users' data is our top priority.

Question 23

Is nerilio trained on customer data?

Accepted Answer

No. Your content is used exclusively to answer queries within your own nerilio instance. No public AI models are trained on your data. Your knowledge base remains fully under your control.

Question 24

Is nerilio GDPR and EU AI Act compliant?

Accepted Answer

Yes. The nerilio chatbot meets GDPR requirements and is designed to comply with the EU AI Act. No personal data is stored and no data is used to develop or train the AI. A GDPR-compliant data processing agreement (DPA) exists between nerilio and every integrated AI provider. A corresponding DPA is also concluded with every customer. Under the EU AI Act, nerilio is used as a supporting tool with limited risk, is clearly identifiable as AI via a notice banner, and makes no automated decisions with legal or performance consequences.

Question 25

Where are the models and data hosted?

Accepted Answer

nerilio is hosted exclusively on EU servers. All data stays within the European Union and is subject to the strict European privacy standards of the GDPR. Access to the AI models happens via Microsoft Azure.

Question 26

How do I embed nerilio in my platform or website?

Accepted Answer

nerilio integrates flexibly into your existing systems: as a widget on your website, in your intranet, in LMS systems (Moodle, ILIAS, Totara, via SCORM and more) or as an API integration in your own applications. The integration is usually done in just a few steps. And if you need support, the nerilio team is happy to help with the technical setup.

Question 27

Do I get help with setup and integration?

Accepted Answer

Yes, of course. In addition to detailed documentation and step-by-step guides, the nerilio team is there for you directly - from initial configuration to smooth integration into your existing software.

Question 28

Which data sources can I connect?

Accepted Answer

nerilio handles all common document formats: PDFs, Word documents (.docx), PowerPoint presentations, Excel spreadsheets, JSON & XML, video transcripts and more. Direct integration with LMS systems like Moodle, ILIAS or CMS like PublishOne is also possible. This makes it easy to plug in course materials, exam papers or internal knowledge bases. For individual requirements we'll find a solution together.

Question 29

Can my nerilio chatbot be integrated into our existing LMS?

Accepted Answer

Yes, nerilio integrates easily into various learning management systems (LMS) and fits right into your existing learning processes.

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