AI knowledge base for internal knowledge and onboarding
nerilio makes your company's knowledge conversational: staff ask in their own words and get answers from the documents you release – with a source reference on request, GDPR-compliant and hosted in the EU. For HR, internal communications, IT and everyone who answers the same questions too often.
Why knowledge rarely arrives where it is needed
It exists, but nobody finds it
Process handbooks on the shared drive, policies on the intranet, decisions buried in old emails. The knowledge is there – finding it takes longer than asking a colleague.
The same questions tie up the same people
HR explains parental leave for the fifth time, IT walks someone through VPN access again. Each single answer is quick. Together they add up to half a role.
Onboarding is a stack of documents
New joiners get more material on day one than anyone reads in a week – and they are least likely to ask during exactly those first weeks.
A knowledge base built from your own material
No new wiki, no migration, no keyword maintenance. You upload what you already have.
Your formats, no preparation
PDF, Word, PowerPoint, Excel, JSON, XML, video transcripts and web pages by URL. Nothing needs to be reworked, rewritten or moved into another system first.
Answers with a source
On request every answer shows the document it came from. Anyone who wants to check can click through – with policies, that is the difference between helpful and risky.
No invented knowledge
nerilio uses RAG technology and answers exclusively from the content you release. If the information is missing, the assistant says so instead of guessing.
Always current
An updated document is re-indexed automatically. No keyword lists, no FAQ upkeep, no editorial process in between.
Onboarding: from a stack of documents to a conversation
Before day one, HR uploads the material – org chart, IT policies, benefits, process handbooks, onboarding checklists. From day one new joiners simply ask: How do I request leave? Who do I talk to about IT? How do expenses work? They get an answer without interrupting anyone – and without having to justify the question.
- Available around the clock – including for a first day working from home and for teams in other time zones
- In tutor mode nerilio explains step by step rather than just answering – useful for processes with several stages
- The questions people ask show you where your documentation has gaps
Policies that get answered instead of read
Compliance documents are rarely read and often needed. That is exactly what a source-based assistant is for: it answers from your approved material – not from the internet and not from a language model's general knowledge.
Data protection and GDPR
How should this customer data be handled? What happens after a breach? Which consent is required? Answers from your own internal policies.
Health and safety
Safety rules, emergency procedures and conduct requirements are available instantly, without leafing through the manual.
Code of conduct
Questions about company policy get a clear, sourced answer – for new joiners and long-serving staff alike.
Sector-specific regulation
Financial services, healthcare providers and public bodies load in their own regulatory material.
Where the work already happens
On your intranet
A single script tag is enough, the chat widget renders itself. Or as an iFrame on a page of its own. No rebuild of your systems.
Through the REST API
From the Pro plan onwards you embed nerilio in your own applications, portals and workflows: ask questions, populate the knowledge base programmatically, receive answers with source references.
From your sources
Upload files directly, crawl web pages by URL, connect CRM and ERP data through the API. For training content, Moodle, ILIAS and totara as well.
With your branding
Logo, name and colours are configurable, and fully under your own domain on request.
Internal documents stay internal
A company knowledge base holds contracts, salary bands and strategy papers. That is why nerilio processes exclusively on EU servers, trains no models with your content and answers only from the knowledge base you release. Every instance is separated from other customers.
- Hosting and processing in the EU via Microsoft Azure
- No training of AI models with your data or your staff's input
- Data processing agreement under Art. 28 GDPR provided as standard
- Access to the assistant via SSO, SAML or login as you prefer
Frequently asked questions from companies
A first assistant with your documents is ready in minutes: upload, choose the operating mode, embed the widget. In practice the longer part is deciding which documents should be released at all – and we are happy to help with that.
nerilio answers exclusively on the basis of the content you provide and, on request, shows the source used with every answer. That makes each statement traceable back to the original document. If information is missing from the knowledge base, the assistant says so rather than inventing a plausible answer.
Yes, through separate assistants per audience: one bot for all staff with the general policies, a second one only for managers or a single department. Each bot has its own knowledge base, and access can be secured via login, SSO or SAML. For a permission model inside a single knowledge base, talk to us directly.
You decide how it behaves: politely point out the missing information, refer to a named contact, or suggest a follow-up search. Those cases are also the best available evidence of which documents your knowledge base is still missing.
Yes. You set the languages per assistant – German, English, French, Spanish, Italian, Portuguese, Dutch, Polish, Russian, Arabic, Chinese, Japanese, Korean and Turkish are among the options. The knowledge base stays the same, whatever language the question is asked in.
Test a knowledge base with your own material
In a short demo we show nerilio using your own documents – you see straight away which questions the assistant can answer and which it cannot.