AI assistant for public authorities, universities and training providers
Answers around the clock, based on your own regulations, information sheets and course material – processed on EU servers, with a data processing agreement, a published accessibility statement and a documented AI Act classification. For public authorities, universities, adult education centres, chambers and training providers.
Why AI projects start differently here
The evidence comes before the benefit
Before anyone discusses the use case, the procurement office asks about hosting, data processing, accessibility and AI compliance. Many vendors fail not on the product but on the paperwork.
Answering questions ties up staff
The same questions about deadlines, responsibilities and eligibility come in every day. The answers have long been written down in regulations, information sheets and guidelines – yet they are still given in person every time.
Official language is a barrier
Anyone who cannot phrase the question in the language of the information sheet will not find the answer. That affects people with limited German as much as everyone unfamiliar with administrative terminology.
What tenders ask for – and what we can put on the table
The points below are not statements of intent but the status we can evidence. Where something is not yet complete, it says so.
Data protection and hosting
Processing and storage exclusively on EU servers via Microsoft Azure. A data processing agreement under Art. 28 GDPR is provided as standard and can be reviewed before signing. No training of AI models with your data.
Accessibility
An accessibility statement exists for nerilio.ai, measured against WCAG 2.1 AA, EN 301 549 and the German BITV 2.0. It openly declares the status as “partially conformant”, with the open points named. We tell you the current status rather than claiming full conformance.
AI Act classification
For assessment mode a worked classification exists: where the line runs between formative practice and summative assessment, which obligations follow from it and when they apply. We make those details available for your own review.
Sourced answers, not general knowledge
nerilio uses RAG technology and answers exclusively from the content you release – with the source shown on request. For an official answer, that is the difference between defensible and risky.
The staff council asks first: what gets logged?
An internal assistant counts as a technical system under German staff representation law. Whether that creates a co-determination right depends on the individual case – on whether data accrues from which the conduct or performance of individuals could be derived. In practice the delay rarely comes from the legal question, but from nobody supplying the details the staff council needs for a works agreement.
- We provide those details in writing: what is stored, for how long, and who can access it
- An admin can see conversation histories in the dashboard only with the users' consent – without it there is no view into individual conversations
- Separate assistants per group: the internal one for service instructions is kept apart from the public information bot, with its own knowledge base and its own permissions
- Involving the council early shortens the process considerably – on request we answer the questions directly in one of its meetings
This is not legal advice. Which form of participation applies depends on the staff representation act that governs you – the federal BPersVG or the respective state LPVG. At providers under private law the works council takes the place of the staff council.
Where the assistant is used
Answers for citizens
Regulations, information sheets, fee schedules and funding guidelines become conversational – around the clock, without waiting on the phone.
Further education and retraining
Guide course content, assess progress, prepare records. For funded programmes the assessment mode can be used – with you deciding on the result.
University teaching
Scripts, lecture material and examination regulations as the knowledge base. Students ask in their own words instead of searching folder structures.
Internal administration
Service instructions, process descriptions and rules answer themselves – particularly helpful for new staff and during cover arrangements.
Multilingual, because the audience is
You set the languages per assistant – German, English, Turkish, Arabic, Russian, Polish, French, Spanish, Italian, Portuguese, Dutch, Chinese, Japanese and Korean are available. The knowledge base stays the same, whatever language the question is asked in. For integration courses, multilingual citizen information and international degree programmes that is a setting, not an add-on.
Terms for public institutions
For universities, non-profit training providers, public institutions and authorities as well as research institutes we prepare an individual offer. Talk to us – good access to knowledge should not be a question of budget.
Frequently asked questions from administration and education
Exclusively on EU servers via Microsoft Azure, primarily in Germany and Western Europe. Your content and your users' input are not used to train AI models; that is contractually secured through the Azure OpenAI Service. Every instance is separated from other customers. The current sub-processor list is part of the data processing agreement.
Via login, SSO or SAML. That allows separate assistants for different groups – one public for general information, a second internal for service instructions, a third for participants in a funded programme. Each has its own knowledge base, and you decide who sees which content.
That depends on your individual case, not on the product. What matters is whether operating the assistant produces data from which the conduct or performance of individual employees could be derived. For a public information bot without login the question barely arises; for an internal assistant behind a login it certainly does.
We assume the staff council will be involved and prepare for it: you receive in writing, up front, what is stored, for how long and who can access it. On request we answer the questions directly in one of its meetings. In our experience that is the difference between four weeks and six months.
Admins can view conversation histories in the dashboard only with the users' consent. Without that consent there is no view into individual conversations, not even for management.
Analytics by topic that work without any view into individual conversations are in development. They are meant to show where information sheets and service instructions can improve – not how employees work.
Have your requirements checked up front
Send us the requirements from your tender or procurement procedure. We will tell you which points we can evidence and which we cannot – before you put effort into a process.